frequently asked questions
Popular questions
- What do the different zones cover?
- Why do you need so much of my personal data for a bus pass?
- Can anyone else use my key?
- How long are products valid for?
- How do I top-up?
- Do I have to wait until my product has expired before I can top-up?
- Will I lose money if I buy a top-up prematurely?
- How quickly does a top-up take effect?
- How do I make sure there is a "gap" between products?
- How do I know how many travel credits I have left?
- Do I lose my travel credit if my card is lost or stolen?
- How do I contact you?
- What travel products are available?
- Why can't I see all my products on the bus?
- Do I need to buy a new key when my products expire?
- What key do I apply for?
- Why can I only purchase one product at a time?
Find more help here
- What do the different zones cover?
- Why do you need so much of my personal data for a bus pass?
- Can anyone else use my key?
- How long are products valid for?
- How do I top-up?
- Do I have to wait until my product has expired before I can top-up?
- Will I lose money if I buy a top-up prematurely?
- How quickly does a top-up take effect?
- How do I make sure there is a "gap" between products?
- How do I know how many travel credits I have left?
- Do I lose my travel credit if my card is lost or stolen?
- How do I contact you?
- What travel products are available?
- Why can't I see all my products on the bus?
- Do I need to buy a new key when my products expire?
- What key do I apply for?
- Why can I only purchase one product at a time?